Our Project Approach

In four steps: intake meeting, on-site survey, lighting plan with 3D render and audio calculation, and installation by our own technicians. Aftercare follows after that.

All our installations come with a two-year full warranty, parts and labour included. Martin Audio loudspeakers carry a five-year warranty.

Let us know by email or phone, with a photo or video if you can. Our repair service is available 24/7. We monitor many installations remotely, so small problems are often solved straight away; otherwise we come over. Illuminated signs are repaired in our workshop if needed. If a manufacturer’s part is involved, we handle the contact with them.

Yes. During the free check visit, about three months after handover, we fine-tune the programming, because the perfect setting sometimes only becomes clear after use.

Yes. Almost every project starts with a site visit of about an hour and a half: we look at the space, take measurements and check power, ceiling, cabling and access. The visit and the quote are free of obligation. Feel free to send a plan, photos or dimensions beforehand, so we can already start the study.

Once you approve, we order the equipment; that is when the lead time starts, usually a few weeks. Products from abroad can take 4 to 6 weeks. The installation itself is quick: about a day for a projector, about three days for a complete audiovisual installation in a room. We plan around your activities and always let you know about a delay in advance.

Yes. If you are unsure about the effect, we make a sample or a test set-up, or we go and listen to a comparable installation together. In our workshop in Leuven you can look at samples, and we are happy to send photos or videos of similar projects.

Every project is custom-made. The price depends on size and shape, the number of fixtures or loudspeakers, the quality level, the controls, design hours and installation (height, aerial platform, travel). From photos, dimensions or a mock-up we give a first estimate. If you have a budget, just tell us: we look for alternatives and say honestly when quality starts to suffer.

Yes. About three months after delivery we come back as standard, free of charge, to check, measure and fine-tune everything. Small adjustments you ask for are made right away.

We agree on that in advance. We can take care of the power distribution ourselves, or your electrician provides sockets and cables to our specifications. A networked system needs a wired network connection and coordination with your IT. If you want to save costs, you can run cables yourself or provide helpers.

Yes. Whatever is still good, we keep: microphones, screens, amplifiers, loudspeakers. Where possible we link existing controls. We can also diagnose and repair an installation built by another company; afterwards you get a short report.